Protection

Toronto Movers Protection

We Eliminate the Stress of Moving

At Tender Touch Moving & Storage we offer protection on all our moves be it around the corner or across the country, you’re in caring hands all the way.

STANDARD VALUATION

All of our customers receive a standard amount of valuation protection with every move at “no charge”. This is the coverage that should be supplied by all movers, which blankets your belongings for 60 cents per pound per article. So for example if you had an article that weighed 100 lbs. you would be covered for $60.00. An administrative fee of $100.00 applies on any claim.

DECLARED VALUATION

For those customers who wish to have their belongings protected for more than the standard amount of protection we offer Declared Valuation coverage. This protection gives you extra coverage of all your belongings for a nominal cost of $5.00 per $1000.00 Declared. Our minimum requirement for Declared Valuation coverage is that you declare 4 times your weight of the article(s) being moved. This valuation protection covers you for repair or replacement of like kind and quality up to $4.00 a lb. Items with a value over $5,000.00 must be declared separately with Replacement Value. If you wish you can add Replacement Value, on a per item basis, it’s charged at $5.00 per $ 1,000 declared. An administrative fee of $100.00 applies on any claim.

For long haul moves the charge for Declared Value is, $6.00 per $1,000. The minimum requirement for all long haul moves is 8 times the weight of the shipment. Items with a value over $5,000.00 must be declared separately. This coverage will protect you on a total loss up to the total amount declared or $5.00 per lb. The administrative fee of $ 100.00 is waived on GCVL Long Haul shipments. An administrative fee of $100.00 applies on all other claims.

For shipments being sent Long Haul through GCVL please see visit the GCVL Protection tab at the top right corner of the page.

With both types of coverage over they’re certain conditions and exceptions that apply. See “Terms & Conditions”.

REPLACEMENT VALUATION

In order to include Replacement Value on an article you must 1st choose Declared Valuation on the whole shipment and then request Replacement Valuation to be added onto the items your have concerns about. For example if you were moving approximately 2,000 lbs of furniture your Declared Value would need to be 4 times your estimated weight for a local move for a total loss value of $ 8,000 or up to $ 4.00 per lb on individual articles. Within your shipment if you have an item that is worth $ 5,000 you would need to declared separately as Replacement Value. All items with Replacement Value Declared will be listed on the Bill of Laiding and be thoroughly inspected and inventoried at pickup and the same done at delivery. In both cases your signature will be required to verify the condition. Charges per $1,000 declared on Replacement Value are the same as Declared Valuation as noted above of $ 5.00 per $ 1,000 declared in value. Full Replacement Valuation coverage is subject to the same term and conditions as Standard and Declared Valuation.

IMPORTANT INFORMATION: All cartons packed by the customer are not covered for their contents under any of our plans unless the box has been packed or unpacked by Tender Touch. Other articles that can’t be guaranteed are articles left loose for transport that should be packed, articles packed in plastic bags, items made out of pressboard and mechanical operation of any item. To have your articles fully protected choose to have Tender Touch pack and unpack for you. Tender Touch Moving will not take responsibility for lost or damaged currency, jewelry, or valuable papers these items must be moved by the customer.

STORAGE

$ 2.00 per month per $1,000 declared for moves stored at our locations across Canada

VEHICLES

Vehicles hipped inland via Hansen or Sea Rail have a zero deductible and are fully covered for their red book value. Antiques are excluded and certain terms and conditions apply to all shipments. If a vehicle is being shipped Overseas, Marine Cargo Insurance would apply see below.

OVERSEAS

Overseas shipments are excluded from the above types of protections but are rather covered under Marine Cargo Insurance based on a per $1,000 declaration. You have 2 choices 1. Waive Coverage, 2. All Risk Replacement. The minimum premium charge is $ 50.00.

Waive Coverage: With this option you would waive responsibility for all carriers involved in transporting your shipment for loss or damage or any sort. This option is not recommended.

All Risk Replacement Insurance: Will protect you against total loss or individual item loss as well as any physical damage to your property. If you choose to pack your own boxes and/or pad your own furniture the insurance company may dismiss your claim in the case of damage as the damage could have been due to improper preparation. It is recommended to have professional movers pack your cartons and properly corrugate your furniture for best protection. The charges for this coverage are 2.5% of the value declared $250.00 deductible applies.

Overseas insurance requires that a declaration of the value of all items insured be listed on an inventory form which we will provide to you. All items with a value over $500.00 must be declared separately.

If you require additional information, please contact us.

All above information should only be used as a guide, specific terms and conditions may apply in each case