The Internet allows customers to voice their opinions and experiences like never before. As a result, it’s important for moving companies to always put their best foot forward and wow their clients with stellar service. At the same time, it’s imperative for you to research moving company reviews before you hire a mover. We’re here to help by explaining a few of the top reasons why moving company reviews should play a vital role in your decision making process.
Reviews Can Save You Time and Money
Let’s face it. Anyone with a truck can offer moving services. But this doesn’t mean you want to trust them with your most cherished belongings because they probably do not have liability insurance. The best way to decide is to listen to a moving company’s previous customers. According the annual Local Consumer Review Survey released by BrightLocal, 88% of consumers use reviews to determine the quality of a local business. While some industries may not benefit as much from consumer reviews, moving company reviews can save you a significant amount of time and money.
Businesses with Reviews Have Better Service
When a moving company has reviews from previous customers online, you can rest assured the moving company cares about its reputation. Moving companies with reviews are the brands that systematically work to rectify situations and provide solutions. Moving company reviews provide insight into the tenacity and ability of the company to quickly resolve problems before they escalate.
Reviews Give an Unbiased Opinion
While customer testimonials on a moving company’s website may or may not be true, consumer reviews are almost always genuine. The majority of these reviews are hosted by companies unaffiliated with the moving company, so you can rest assured the review is real and honest. According to eMarketer, consumer reviews are much more trusted (almost 12 times more) than descriptions generated by manufacturers. This heightened level of trust can be attributed to the fact that moving company reviews haven’t been influenced by payment. Instead, these are directly from the mouths of previous customers.
Reviews Provide Unique Insight Into the Company
If you really want to know how well a moving company performs, check out relevant moving company reviews. These reviews can give infinite insight into:
- How the company performs,
- How management interacts with customers
- Potential problems
- Special discounts
- And more
Simply put, moving company reviews will tell you much more than any type of advertisement or publication can.
Moving Company Reviews Allow You to Voice Your Experience
It’s a fact, customers who are disappointed are much more likely to take to the web and voice their opinion in comparison to a customer whose expectations were met. Although most companies will have their share of negative reviews, positive heartfelt reviews from previous customers can truly tell the story of the brand. These positive reviews represent the times when the moving company went above and beyond to exceed the expectations of the customer. As you are browsing through the online reviews of moving companies, if you encounter multiple heartfelt positive experiences, you may have just found a gem of a moving company!
In today’s age of information, it’s imperative for companies to provide the highest level of service possible, but it’s also up to the consumer to research company reviews before they do business with a mover. Tender Touch Moving understands the importance of putting you and your belongings first (and has several HomeStar rewards to prove it!). Contact us today to learn more about our services.